This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, contact us, make a booking, or submit information through ads, lead forms, WhatsApp, email or other enquiry channels.
1) What data we collect
Depending on how you interact with us, we may collect:
- Contact details such as your name, phone number or email address
- Appointment or booking details such as your preferred service, date and time
- Messages and enquiries you send to us through WhatsApp, email, forms or other channels
- Website usage data such as pages visited, approximate location, device/browser information and cookies
- Call or lead information provided by advertising platforms such as call reporting or lead form submissions
2) How we use your data
We use personal data for purposes including:
- Responding to enquiries and providing customer support
- Managing bookings and delivering our services
- Sending confirmations, reminders or follow-up messages related to your enquiry or booking
- Improving our website, services and customer experience
- Measuring and improving advertising performance, including conversions and lead quality
- Complying with legal or regulatory obligations
3) Consent and lawful use
Where required, we will rely on your consent or other lawful grounds to process personal data. By submitting your information to us, you acknowledge that we may use it for the relevant service, booking or enquiry purpose.
4) Sharing and disclosure
We may share your data with:
- Service providers who help us operate our website, communications, hosting or analytics
- Advertising and analytics platforms for reporting, attribution and campaign performance measurement
- Professional advisers such as accountants or legal advisers where necessary
- Authorities where disclosure is required by law or reasonably necessary to protect our rights
We do not sell your personal data.
5) Cookies and analytics
We may use cookies, analytics and similar technologies to operate the website, understand visitor activity and improve performance. You can manage cookies through your browser settings. Disabling cookies may affect certain functions of the site.
6) Data retention
We keep personal data only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.
7) Data security
We take reasonable administrative, technical and physical steps to protect personal data. However, no website, transmission method or storage system can be guaranteed to be completely secure.
8) Your rights
Depending on applicable law, you may request access to, correction of, or deletion of your personal data, or ask questions about how it is handled. To make a request, contact us using the details below.
9) International transfers
Some of our service providers may process information outside Malaysia. Where this happens, we take reasonable steps to work with providers using appropriate safeguards.
10) Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated effective date.
11) Contact us
If you have questions or requests about privacy, please contact:
- Business: CoCo EarPro CoCo采耳 Ear Eye Head Spa
- Email: coco.earpro6@gmail.com
- Phone / WhatsApp: 011-6586 0767
- Address: 12M, Jalan SS21/58, Damansara Utama, 47400 Petaling Jaya, Selangor, Malaysia